Tumlare Corporation Czech Republic s.r.o.

8.3.2019 14:57 (ID: 8219)

Contact Person: Blanka Hlavickova Email: blanka.hlavickova@tumlare.com Job Description: Kuoni Tumlare is looking for a Japanese Speaking Coordinator & Customer Service Agent for its office located in Prague. Duties and Responsibilities: ˗ Service (transfer, guide, assistant, restaurant, etc.) booking for clients (MyBus, JGA), coming from various channel ˗ Optional tour operation and reporting ˗ Japanese customer service handling according to the official procedure ˗ Support Trouble shooting when it is needed (in Japanese language) ˗ Providing (in shifts) 24 h Emergency phone service ˗ Ensure that all rates, details and booking status are correctly updated in the systems ˗ Keeping deadlines according to the general company policy ˗ Securing quality control ˗ Preparation of documents according to Kuoni Tumlare policies (reports, itineraries, vouchers, etc.) ˗ Must obtain thorough knowledge of and ability to use Kuoni Tumlare IT systems ˗ Emergency and Trouble reporting as per operation rules ˗ Back-up tasks within team ˗ Ad hoc assignments upon request ˗ Cooperation with and support of the Budapest Office ˗ Reporting to the Operation Manager located in the Budapest Office Requirements: Position Requirements: ˗ Proficiency with Microsoft Word, Excel, Power Point ˗ Solid computer skills (Internet Browser) ˗ Experience in tourism, travel industry ˗ Strong English language skills, both oral and written - Fluent in Japanese, both oral and written - Czech language knowledge is advantage ˗ Excellent communication skills, both oral and written, precise, proactive ˗ Good negotiation and time management skills, especially during high season ˗ Team player and revenue focused attitude ˗ Meeting deadlines and ability to work according to specific procedures Preferably Japanese nationality or excellent Japanese language English Language very good Application: with English CV and short introduction Language Skills: Japanese Language and Eglish Language Workplace: Kaprova 42/14 110 00 Praha 1 Czech Republic Nationality: Japanese nationality or excellent Japanese language Salary: 応相談 Work permit in Czech Republic: required Other Information: Application: with English CV and short introduction